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E-Mail Technical Support
Email based Technical Support allows you to get the
answers you need, without the cost of a telephone call. Send us your
questions any time it's convenient for you, and because you're already
on the Internet, email is free.
We answer most questions within 1 to 2 business days.
During times of increased volume, and after weekends or holidays, it may
take us a bit longer than usual to answer your questions.
We will only answer questions that meet each of the
following three requirements.
- Your software must be registered with us. (see
registration help below.)
- You must include your serial number in each e-mail
message.
- You must include your FULL NAME in each e-mail
(just including an E-Mail address or nickname is not enough).
Registration Help
Registering your software is easy. We offer several
methods to make it easier for you:
- Online registration is available here.
- Call GenieSoft at 1-843-856-1088 .
If you don't know your serial number, you can find it
in several places:
- It's on your registration card if you have a
Cakewalk version. It is on the back of the CD case if you have
a GenieSoft version.
- You can look it up while using your software.
Simply open the Help pull-down menu and click on About Score
Writer/Overture.
- If you're really stuck you can call GenieSoft
customer service and ask them to look it up for you.
Email Address
Send all registration questions to: Email Sales
Send all support questions to: Email Support
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